HIPAA & BAAs
Arrange HIPAA onboarding with Pinnacle and check which API endpoints are supported or unavailable.
Onboarding required
HIPAA access requires onboarding with Pinnacle and a signed Business Associate Agreement (BAA). Creating an account does not complete onboarding or authorize sending protected health information (PHI).
Talk with our team about the Business Associate Agreement and access required for your HIPAA environment.
Before sending PHI:
- Complete a BAA with Pinnacle.
- Work with Pinnacle to configure your team, phone numbers, credentials, and webhook destinations.
- Receive confirmation that your integration is ready for HIPAA use.
Pinnacle provides connection details during onboarding. An existing integration does not move into the HIPAA environment automatically.
Endpoint availability
Expand a group to explore supported endpoints, or select Not supported to browse endpoints in beta. Each operation links to its API reference.
When adapting API examples, use the connection details and credentials provided during HIPAA onboarding. Use synthetic data in the documentation's API playground.
Handling patient information
Keep patient information out of support requests, documentation tools, brand and campaign registration, and autofill inputs. Limit access to webhook payloads, message responses, and media links to authorized people and systems.