User Events | Pinnacle | Documentation

Receive events related to user interactions such as when a user starts typing via webhook. See our guide for handling user and message events with SDKs.

Note: Typing indicators are best-effort hints. RBM may coalesce, drop, or skip indicators, and you may not receive an indicator for every keystroke or session. Events can be missed if messages arrive before typing events are processed.

Receive events related to user interactions such as when a user starts typing via webhook. See our [guide](/guides/messages/receiving) for handling user and message events with SDKs. > **Note:** Typing indicators are best-effort hints. RBM may coalesce, drop, or skip indicators, and you may not receive an indicator for every keystroke or session. Events can be missed if messages arrive before typing events are processed.

Payload

The payload of this webhook request is an object.

typeenumRequired

Type of user event.

Allowed values:

startedAtstringRequired

Timestamp when the user event started in ISO 8601 format.

conversationobjectRequired

Conversation metadata containing the conversation ID, sender, and recipient information.

Response

200

any

Return a 200 status to indicate that the data was received successfully.

1	{
2	"type": "USER.TYPING",
3	"startedAt": "2024-01-15T09:30:00Z",
4	"conversation": {
5	"id": 12345,
6	"from": "+14155551234",
7	"to": "+14155555678"
8	}
9	}

Headers

Payload

Response